Top 10 Support Issues

The following are the top 10 support requests we receive, which often can be resolved without any assistance. We’ve included links to information and videos about these issues to help keep you and your team up and running smoothly.
In the event you do need assistance, please don’t hesitate to call support: 1-855-GET-TAP1 (1-855-438-8271)

1) TAP Merchandising app setup

• Getting Started with the TAP Merchandising App – Video Tutorial
• TAP Associate Getting Started Guide

2) WMT VOLT app setup

• Getting Started with the WMT VOLT App – Video Tutorial
• TAP Associate Getting Started Guide

3) Working with limited cellular and WiFi service

• Tips for Improving Internet Connectivity

4) Having trouble logging in or resetting passwords

• Help with Logging In
• Note that VOLT requires a password change every 90 days.

5) Automatically Clocked Out In VOLT

• VOLT May Think You Forgot to Clock Out if You Remain Clocked In for too Long

6) Incorrect or Missing Stores in my Check In List

• In TAP Merchandising:
  • Contact your manager and TAP Merchandising Support.
• In VOLT:
  • Wrong Store Shows Up at Check-In, or Store Is Missing
  • Miles Away Is Incorrect During Check In or Check Out

7) Can’t Complete VOLT Certification

• VOLT Certification Troubleshooting

8) Didn’t receive VOLT and/or SBI Invitations

• Didn’t Receive the VOLT Invitation
• Didn’t Receive the SBI Invitation (do not create an account – simply reset your password)

9) SBI Platform won’t load on my mobile device

• SBI Platform is best viewed on a desktop or tablet in the Google Chrome web browser.
• Chrome is typically the default browser on Android. On Mac or iPad, Chrome is available in the App Store.

10) Analytics Help

• Sharing Dashboards and Managing User Permissions – Quick Video Tutorial
• How to Use Analytics – Help Video
• Time Card Export Basics – Help Video
• Timekeeping Tour in Analytics – Help Video
• Building Custom Dashboards – Help Video
• Drill Down Feature – Help Video
• Time Zone Selection in Dashboards
• 6/7/18 Analytics Walkthrough – Webinar
• 6/13/18 Analytics Walkthrough – Webinar